Giulio Celandroni Orchidee

Damage due to transport of Orchids

During transport, orchids can be damaged mainly due to temperature fluctuations, drafts, and impacts that can damage buds, leaves, and roots. To prevent this, we wrap each individual plant in paper or plastic to protect it as much as possible, but this is not always enough.

We strongly recommend purchasing travel insurance, which covers not only loss and damage to the package but also possible damage caused by transport.

If insurance has not been purchased, the customer assumes full responsibility for any problems or damages incurred during transport, releasing the company from any related issues.

🌡️ Heat Damage

Heat damage - sun Heat damage - Phalaenopsis Leaf burn Calcium deficiency in orchids Bacteria and fungi White spots Mesophyll collapse

Symptoms of heat exposure: growth slows down and foliar spots appear. Other symptoms include:

  • Superficial lesions, cavities, sunken areas, and discoloration
  • Water-soaked tissues, followed by wilting and browning
  • Internal discoloration (browning)
  • Accelerated natural tissue death
  • Increased susceptibility to fungal and bacterial attacks
  • Possible onset of root rot

Symptoms of prolonged heat exposure: tissue damage appears after a few hours. Signs include dehydration or scorching of foliage, water-soaked areas evolving into necrotic spots, possible root rot leading to the death of the plant.

Leaf burn: sudden black spots appear on the leaves due to excessive light exposure. The burn often manifests at the highest point of the leaf and over time turns into a light brown scar. The damage is irreversible and can promote secondary infections.

Treatment: remove dead tissue to prevent bacterial infections. As a precaution, apply a mixture with copper hydroxide to damaged areas with a toothbrush.

Cause: the package was placed at an excessive temperature or left in the sun during transport by the courier.

❄️ Cold Damage

Cold damage 1 Cold damage 2 Cold leaf problems Frost damage

Symptoms of cold exposure: growth slows down. Other symptoms include:

  • Superficial lesions, cavities, sunken areas, and discoloration
  • Water-soaked tissues, followed by wilting and browning
  • Internal discoloration (browning)
  • Accelerated natural tissue death
  • Increased susceptibility to fungal and bacterial attacks
  • Possible onset of root rot

Symptoms of frost: symptoms may not appear immediately but may emerge after the plant has been exposed to warmer temperatures. Signs include dehydration or scorching of foliage, necrotic spots on leaves, possible root rot leading to the death of the plant.

Treatment: remove dead tissue to prevent bacterial infections. As a precaution, apply a mixture with copper hydroxide to damaged areas with a toothbrush.

Cause: the package was placed at too low a temperature or left in the frost during transport by the courier.

🌬️ Damage from drafts and temperature fluctuations

Damaged buds Orchid bud drop

Symptoms: bud drop can manifest in several forms: buds wilt and fall from an otherwise healthy plant, do not open into flowers, or rot inside the sheath.

Cause: damage to sensitive buds due to movement or abrupt temperature changes during transport.

📦 Damage from impacts and vibrations

Damaged delivery Impact damage Vibration damage Damage 2 Damaged interior Root damage Damage 1

Impacts and vibrations during transport can damage the plant, roots, flowers, and buds despite all the protective packaging included in the package.

Cause: the package received too much stress or impacts during transport. It will be the responsibility of the insurance, if taken out, to compensate for the damage caused.
he purchased
verified

Terms & Conditions

💳 Payment

We require upfront payment via bank transfer, credit card or PayPal.

  • Under no circumstances will additional costs be charged in relation to the chosen payment method.
  • The customer guarantees to use only credit cards of which they have legitimate availability.
  • For payment by bank transfer, instructions will be provided at checkout.
To request an electronic invoice, please indicate it at the time of order. Invoices are issued for a minimum taxable amount of €200.00.

💰 Selling Prices

  • All prices indicated on the website are EXCLUDING VAT, which will be calculated at checkout.
  • Shipping costs will be clearly indicated before the order is finalized.
  • Prices may be subject to updates: always check the final price before submitting your order.

📄 Conclusion of the Sales Contract

  • The electronic submission of the order implies full knowledge and acceptance of these General Conditions of Sale.
  • To purchase on the website, registration is required, providing all necessary data for order fulfillment.
  • Submitting an order creates the obligation to pay the indicated price.
  • The order confirmation email does not constitute automatic acceptance of the order itself.
  • CelaOrchidee.it reserves the right to refuse orders from customers with ongoing payment disputes.

Before the conclusion of the contract, the customer is informed about: identity and location of the seller, total price including taxes and expenses, payment methods, delivery times, conditions and procedures for withdrawal, return costs in case of withdrawal, legal guarantee of conformity (only for non-perishable goods).

🌿 Flowering Plants

CelaOrchidee.it reserves the right not to ship flowering plants or plants with buds, as these are easily damaged during transport despite careful packaging.

For plants purchased from the FLOWERING section, CelaOrchidee.it is not responsible for the integrity of flowers and buds upon delivery. Complaints and return requests in this case will not be accepted.

We reserve the right to send non-flowering plants, at our discretion, if the flowering stage does not meet our quality standards.

📏 Sizes and Dimensions

  • Plants N years to flowering: young plants that will take approximately N years to flower.
  • Flowering-size plants: young plants or divisions of adult plants that have already flowered once or that will reach flowering size within the year.
  • Adult plants: good-sized plants that have already flowered multiple times.

The ability to re-flower over time depends exclusively on the customer's proper care. Pot size, substrates, and supports may vary depending on availability.

🛡️ Responsibility

  • Goods travel at the customer's risk.
  • CelaOrchidee.it assumes no responsibility for disruptions caused by force majeure (accidents, strikes, natural events, etc.).
  • CelaOrchidee.it is not responsible for the fraudulent use of credit cards by third parties: the card number is never accessible to the seller, as it is transmitted directly to the bank operator via a protected connection.
  • The photographs on the website are purely indicative. Some images come from external sources: anyone who recognizes their photo and does not wish to see it published is kindly asked to contact us.
  • Gift cards are valid for 1 year from purchase, after which the amount will no longer be usable.

⚠️ Customer Obligations

  • The data entered during the purchase phase must be real and refer exclusively to the buyer. CelaOrchidee.it reserves the right to legally pursue any violation.
  • The customer is solely responsible for the correct entry of data for the issuance of tax documents.

📩 Complaints, Cancellations, Returns and Refunds

Complaints

  • Goods must be inspected within 24 hours of receipt, even if the packaging is intact.
  • Any discrepancies must be reported within 7 days of delivery. Reports beyond this deadline will not be considered.

Cancellations or Modifications

  • Cancellation or modification is only possible before the order enters processing.
  • With PayPal payment, it is never possible to cancel or modify the order.

Returns

  • CelaOrchidee.it will only replace the product if it does not conform to what was ordered, subject to written agreement within 30 days of receipt.
  • It is not possible to return plants that conform to the order as they are perishable goods.
  • Non-perishable materials can be returned within 14 days of receipt, intact, unwashed, undamaged, and with original labels. Return shipping costs are borne by the customer, including responsibility in case of loss or damage to the products.

Refunds

  • Refunds are processed within 14 days of the communication of withdrawal, after verification of the returned products.
  • Refunds are issued via voucher or gift card.
  • In case of installment payment, the refund will be issued after receipt of the last installment.

⚖️ Applicable Law and Competent Court

  • Any dispute is subject to Italian law and the exclusive jurisdiction of the Court of Pisa.
  • The European Commission provides a platform for alternative dispute resolution: ec.europa.eu/odr.

🔒 Privacy and Cookies

Personal data is processed in compliance with current regulations, exclusively for order fulfillment or, with prior consent, to communicate promotions and offers.

The website uses technical cookies to improve the browsing experience, without storing personal data for other purposes. For more information: Privacy Policy.