Giulio Celandroni Orchidee
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Damage due to transport of Orchids

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  2. Damage due to transport of Orchids

During transport, orchids can suffer damage mainly due to temperature changes, drafts, and impacts that can damage buds, leaves, and roots.

To prevent this, we wrap each individual plant in paper or plastic to protect it as much as possible, thus avoiding drafts and temperature changes.

But sometimes all our efforts to protect them are not enough.

Precisely for this reason, we recommend taking out travel insurance that covers not only loss and damage to the package, but also any damage caused during transport.

If insurance is not purchased, the customer assumes full responsibility for any problems or damage that may arise during transportation and indemnifies the company from any related issues.

Here are some details on possible damages:

Damage caused by thermal shock: Orchids are very sensitive to temperature fluctuations. Extremely low or high temperatures, especially during transport, can damage the flowers, buds, and leaves, causing flower drop and leaf wilting.

Damage from drafts: Orchids do not tolerate cold drafts, which can damage the leaves and flowers.

Shock and vibration damage: Shocks and vibrations during transport can damage the plant, roots, flowers and buds.

HEAT DAMAGE:


Symptoms of Heat Exposure: Growth slows or reduces and leaf spots appear.

Other symptoms include:
• Superficial lesions, cavities, large sunken areas and discoloration
• Fabrics soaked in water, usually followed by wilting and browning
• Internal discoloration (browning)
• Acceleration of natural tissue death
• Increased susceptibility to fungal and bacterial attacks
• Possible onset of root rot

Symptoms of prolonged exposure to heat: Symptoms are immediately apparent, but tissue damage will appear after a few hours. Signs of heat injury include:
• Dehydration or burning of the foliage
• Fabrics soaked in water, followed by wilting and browning
• Waterlogged areas that develop into necrotic spots on leaves
• Possible onset of root rot
• Death of parts of the plant or the entire plant

Burn Symptoms: Black spots suddenly appear on leaves when they overheat due to excessive exposure to light. The burn often appears at the top of the leaf, where it receives the most sun. Over time, the damaged area turns into a thin, light brown scar.

Treatment: Sunburn is irreversible and leaf damage can promote secondary infections.

Remove dead tissue to prevent secondary bacterial infections. As a precaution, create a mixture with copper hydroxide and apply it to the damaged areas with a toothbrush.

Cause: The package was placed at excessive temperatures or left in the sun during transport by the courier.

COLD DAMAGE:

Symptoms of Cold Exposure: Growth slows or decreases.

Other symptoms include:
• Superficial lesions, cavities, large sunken areas and discoloration
• Fabrics soaked in water, usually followed by wilting and browning
• Internal discoloration (browning)
• Acceleration of natural tissue death
• Increased susceptibility to fungal and bacterial attacks
• Possible onset of root rot

Frost Symptoms: Obvious symptoms may not appear immediately, but may appear after the plant has been exposed to warmer temperatures. Signs of frost damage include:
• Dehydration or burning of the foliage
• Fabrics soaked in water, followed by wilting and browning
• Waterlogged areas that develop into necrotic spots on leaves
• Possible onset of root rot
• Death of parts of the plant or the entire plant

Treatment:

Remove dead tissue to prevent secondary bacterial infections. As a precaution, create a mixture with copper hydroxide and apply it to the damaged areas with a toothbrush.

Cause: The package was placed at too low a temperature or left in the freezing cold during transport by the courier.

DAMAGE FROM DRAUGHTS AND TEMPERATURE CHANGES:

Symptoms:
Bud drop can manifest itself in various ways. Buds may wilt and fall from an otherwise healthy plant, fail to open into flowers, or rot inside the sheath.

Causes:
The most likely cause is damage to sensitive buds due to movement or sudden changes in temperature during transport.

IMPACT AND VIBRATION DAMAGE:


Shocks and vibrations during transport can damage the plant, roots, flowers and buds despite all the protective packaging we put inside the package.

Cause: The package was subjected to excessive stress or impact during transport by the courier. Insurance coverage, if available, will cover any damage.

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Terms & Conditions

We require advance payment via bank transfer, credit card or Paypal .
The goods travel at the customer's risk.
For any further requests or needs, do not hesitate to contact us.

Pre-contractual information for the consumer - art. 49 of Legislative Decree 206/2005. Before concluding the purchase contract, the CUSTOMER examines the characteristics of the goods, which are illustrated in the individual PRODUCT information sheets at the time of selection by the CUSTOMER. Before concluding the purchase contract and before confirming the order with " obligation to pay ," the CUSTOMER is informed of:

- identity and location of the professional

- total price of the goods including taxes, with details of shipping costs and any other costs

- payment method;

- the deadline by which CELAORCHIDEE.IT undertakes to deliver the goods;

- conditions, terms and procedures for exercising the right of withdrawal;

- information that the CUSTOMER will have to bear the cost of returning the goods in the event of withdrawal;

- existence of the legal guarantee of conformity only for non-perishable goods purchased;

- absence of legal guarantee of conformity for perishable goods purchased;

Conclusion of the Sales Contract

  • These general conditions of sale are an integral and essential part of the sales contract with the customer. The customer's electronic submission of an order implies full knowledge of these General Conditions of Sale and their full acceptance. If the customer does not agree with one or more terms contained in these General Conditions of Sale, he or she is requested to refrain from making purchases on CelaOrchidee.it (the "Site").
  • To purchase one or more products on the Site, the customer must first register on the Site, providing CELAORCHIDEE.IT , in compliance with the applicable provisions regarding the protection of personal data, all the data necessary to allow the latter to execute the orders placed.
  • To conclude your purchase contract with CELAORCHIDEE.IT , the customer must send CELAORCHIDEE.IT his/her order following the procedure indicated on the Site. Sending the order electronically creates the obligation for the customer to pay the price indicated therein.
  • When the customer places an order he will receive an email from CELAORCHIDEE.IT which contains confirmation of receipt of the order and a summary of the same: this email will not, however, constitute automatic acceptance of the order itself.
  • CELAORCHIDEE.IT reserves the right to refuse orders from customers with whom it has an ongoing dispute regarding the payment of a previous order.
  • If you require an electronic invoice, please request it at the time of ordering. A minimum order value of €200.00 applies.

Selling prices

  • All product prices displayed and indicated on the Site are EXCLUDING VAT, which will be calculated during checkout.
  • The cost of shipping and handling, if applicable, will be clearly indicated and displayed before completing the order.
  • Product prices may be subject to change. Customers are responsible for verifying the final sales price before placing their order.

Payments

  • To pay for the products and related shipping and delivery costs, if applicable, the customer may use one of the methods indicated on the order form. Under no circumstances will additional costs be charged for the payment method chosen by the customer.
  • The customer is solely responsible for the data entered and therefore guarantees to use only credit cards that are legitimately available to him.
  • The customer can pay by bank transfer. Instructions will be communicated to the customer during the payment process.

Responsibility

  • CELAORCHIDEE.IT assumes no responsibility for disruptions attributable to force majeure, such as, but not limited to, accidents, explosions, fires, strikes and/or lockouts, earthquakes, floods, and other similar events that prevent, in whole or in part, the execution of the contract within the agreed timeframe.
  • CELAORCHIDEE.IT will not be liable to any party or third party for damages, losses, or costs incurred as a result of failure to perform the contract for the reasons mentioned above. The customer is only entitled to a refund of the price paid.
  • CELAORCHIDEE.IT is not responsible for any fraudulent or illicit use by third parties of credit cards, checks, or other payment methods when paying for purchased products. At no point during the purchase process does CELAORCHIDEE.IT have access to the customer's credit card number, which is transmitted directly to the banking service provider via a secure connection.
  • Gift cards purchased on our website are valid for 1 year, within which the amount can be spent. After that, the validity expires and the amount will no longer be usable.
  • The essential characteristics of the products are presented on the Site within each product sheet.
  • The photographs on our website are purely indicative. Some photos in the "SHOP" section come from other websites. If anyone recognizes their photo and doesn't want it to appear on this site, please let us know. We'll remove it.

Flowering Plants

  • CELAORCHIDEE.IT reserves the right not to ship flowering plants or plants with buds because they are easily damaged during transport, despite our careful packaging. For any requests for flowering plants or if plants are shipped in these conditions by purchasing them from the section FLOWERED of the site, CELAORCHIDEE.IT is not responsible for the integrity of flowers and buds upon delivery. Complaints and returns in this case will not be accepted. We reserve the right to send non-flowering plants, even if they are marked as blooming, at our discretion, if the flowering stage does not meet our standards.

Customer obligations

  • The data entered during the purchase process must be exclusively your own real personal data and not that of third parties or fictitious. CELAORCHIDEE.IT reserves the right to legally pursue any violation or abuse, in the interest and for the protection of all consumers.
  • The customer indemnifies CELAORCHIDEE.IT disclaims any liability arising from the issuance of incorrect tax documents due to errors in the data provided by the customer, who is solely responsible for their correct entry.

Complaints, returns and refunds

Complaints

  • Upon delivery of the goods, the customer must verify the integrity of the packages and their quantity and quality as indicated in the order confirmation. Even if the packaging is intact, the goods must be inspected within 24 hours of receipt. Any discrepancies in quantity or quality must be reported by telephone or email as soon as possible within 7 days of delivery. Any reports received after this timeframe will not be considered. For all declarations, the customer assumes full responsibility for the information provided.

Returns

  • CELAORCHIDEE.IT reserves the right to replace the product only if it does not conform to the customer's order. Despite our commitment to providing correct taxonomic identification, in the event of errors on the website, we are available, subject to prior written agreement between the parties, to replace the plant in question within 30 days of the customer receiving the product.
  • Given the delicate nature of the product, it is not possible to return plants that comply with the customer's order.
  • Plants always travel at the customer's own risk. We always make every effort to select the most reliable shipping companies and to carefully package the purchased product.
  • The customer may submit a return request for all items on the Site within fourteen (14) days of receiving the products. The products must be returned intact, with the packaging closed (if present), unwashed, undamaged, and with tags, labels, and any other seals that are part of the products; products returned incomplete, ruined, damaged, deteriorated, or soiled will not be refunded.
  • The products to be returned must be delivered to the carrier within fourteen (14) days, starting from when the customer communicated to CELAORCHIDEE.IT of your decision to withdraw from the contract.
  • The costs of returning the materials will be borne by the Customer, including liability in the event of loss or damage to the products.
  • After the products have been returned, the Seller will carry out the necessary checks regarding their conformity to the conditions and terms indicated in this paragraph.

Refunds

  • If the right of withdrawal is exercised according to the methods and terms indicated in this paragraph, CELAORCHIDEE.IT will refund the customer any sums already received for the purchase of the products, excluding shipping costs.
  • Regardless of the payment method used by the customer, the refund is activated by the Seller as quickly as possible and in any case within fourteen (14) days from the date on which the Seller became aware of the exercise of the right of withdrawal, after verifying the correct execution of the same and checking the returned products.
  • The Seller will refund using a voucher or gift card.
  • If the payment was made in installments, we will have to wait for the last installment to arrive before we can process the refund.

Size and dimensions

  • Given the nature of the products for sale, sizes will vary from a few centimeters to over a meter, depending on the variety and/or species. "Plants N years old to flowering" refers to young plants that will take approximately N years to flower. "Flowering plants" refers to young plants or divisions of adult plants that have already flowered for the first time or have reached the size of a plant capable of flowering within the year. "Adult plants" refers to good-sized plants that have already flowered several times.
  • Their ability to bloom again over time, however, is not attributable to CELAORCHIDEE.IT , but only to the correct care carried out by the customer.
  • Pot sizes, substrates and media may vary depending on availability.

Applicable law and competent court

  • Any dispute relating to the application, execution, interpretation, or violation of purchase contracts entered into through the CelaOrchidee.it website is subject to Italian law; these general conditions refer, except where expressly provided for therein, to the provisions of the Civil Code and Legislative Decree 205/06 ("Consumer Code").
  • Any dispute between the parties regarding this contract will be under the exclusive jurisdiction of the Court of Pisa.
  • In the event of disputes between the Seller and the customer arising from the General Conditions of Sale, we inform you that the European Commission provides a platform for the alternative extra-judicial resolution of disputes, accessible on the website http://ec.europa.eu/odr .

Final clarifications

Privacy

  • By registering on the site, your data is safe! All data is processed internally in full compliance with privacy laws. It is used exclusively to fulfill your orders or, when you authorize us to do so, to inform you of special offers or promotions related to our products.

Cookies Policy

  • Pursuant to Legislative Decree 28 May 2012 and subsequent resolutions and clarifications from the Privacy Guarantor, we inform you that while browsing the pages of the site, some so-called technical cookies may be installed on your browser. These cookies are used exclusively to improve your browsing experience but do not allow us to store any of your personal data that could be used for other purposes. Pursuant to Law 31.12.1996 n. 675 (Law on the Protection of Privacy) We inform you that: The customer acknowledges that the personal data communicated and/or exchanged, including during pre-contractual information, will be processed pursuant to, for the purposes and effects of: 12, paragraph 1, letters b), c), d) and f) of Law no. 675/96 and subsequent amendments and additions. Furthermore, it is understood that the customer expressly consents to the transfer of personal data pursuant to and for the purposes of: Art. 28, paragraph 4, letter a) of Law no. 675/96 and, in any case, to their communication and dissemination pursuant to and for the purposes of: Art. 20, paragraph 1, letter a) of the aforementioned law. The processing of personal data has the sole purpose of adequately carrying out its commercial activity. Further information: https://www.celaorchidee.it/privacy-policy/

Responsibility

  • The company is not responsible for any damage or loss, direct or indirect, resulting from the sale of goods and services offered in the catalog published on this site, including for delayed and/or failed delivery of the product, nor for any other event not directly attributable to the company itself.